For emergencies, please call our 24-Hours Emergency Number. Customer Service
+41 41 749 41 41 (worldwide)
+1 860 298 73 91 (USA & Americas)
The 24 Hours Emergency Number provides emergency assistance in English. You are first asked if it is a Hot End or Cold End issue and a brief description of the problem. Then you are connected to an experienced service engineer for phone assistance. In case the issue requires an on-site service trip, one of our service coordinators is going to schedule a service intervention with you.